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Customer Assistance Process Training Book

buick customer assistance process training bookbuick customer assistance process training book
Description

Product ID 09-200-013

This manual is designed to give store personnel a working knowledge of the CAP program, so they can assist with keeping the Customer Satisfaction Index high and customers returning to purchase new cars.
Buick PST kh82

Manufacturer: Buick
Coverage: Customer assistance procedures training
Pages: xx
Format: digital
Delivery: download


PRICE: $14.95
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tools to connect to vehicle onboard diagnostic computers

Dealer Specialty Tools
dealer level specialty tools to properly repair without damaging components
 

Most store personnel are familiar with their job of taking care of the customer.

This manual is designed to give store personnel a working knowledge of the Customer Assistance Process, so they can assist with keeping the Customer Satisfaction Index (CSI) high and customers returning to purchase new cars.

Automotive Service Training

These Buick automotive "Know How" service books are easy to understand, and applicable to a single subject. The book information is more in depth than even their own service manuals. The books include the original mechanic's notes and we strongly suggest that you read those notes with great care!

These books were never distributed outside of the manufacturers divisional product service training channel.

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