Contact Us
Please provide enough information about what you need to discuss. We will try to assist you by email first. If additional discussion is required and can not be resolved by email, please provide the best time to call (do not forget timezones), your company name, and especially the name and title of the person that we need to address. Thank you for your co-operation.
We do not share any contact information with anyone else!
If you have not received a reply within 24 hours, check your "spam folder".
AT&T and their sub-companies has not been able to fix a problem with their "Spam Blocking" settings for over a year. If your email address is with one of these, supply an alternate email address for a reply.
International Copyright Law Notice
If you believe we have something on our site which violates your rights covered under international copyright laws please contact us with the details. Those details should include the owner's name and contact information, country of copyright, and date of copyright of the suspected content. It should also include as many details as possible about the suspected content.
Return / Refund Policy
If you receive a defective item (defective on arrival), please notify us within 7 days for returning instructions. The item(s) must be returned with all packing material and without being used. If the product is not defective, we won't be responsible for the return shipping cost to you, so please check carefully before sending the item back.
We will provide a Returned Merchandise Authorization (RMA) number for each item that needs to be returned. We do not allow returns without first requesting a RMA number. Item(s) should be returned with all original packaging. Otherwise, no replacement will be made. For all return products customers MUST contact us for the return address.
The return shipping cost will be buyers expense by Priority Mail in North America and Courier (DHL, FedEX, UPS) all other areas. Upon receiving the item we will inspect and evaluate it within 7 days of receipt. If the item is found to be defective we will then send you a replacement unit at our shipping expense, if it meets our warranty requirements.
Our warranty does not extend to any products that are physically damaged or that are damaged as a result of misuse or improper installation on the buyer/user's part. Warranty applies only to the item itself, not the accessories.
Returns made for non-defective merchandise will be charged a 20% restocking fee. In all cases, buyers pay the shipping fees to return products for exchange or refund. We will be responsible for the shipping of DOA replacements. Refund will be made upon receipt of the returned item. Original Shipping cost is not refundable. Refund only available within 10 days, after 10 days our discretion of repair or replace.
