Customer Assistance Process Training Book
Product ID 09-200-013
This manual is designed to give store personnel a working knowledge of the CAP program, so they can assist with keeping the Customer Satisfaction Index high and customers returning to purchase new cars.
Buick PST kh82
Manufacturer: Buick
Coverage: Customer assistance procedures training
Pages: xx
Format: digital
Delivery: download
tools to connect to vehicle onboard diagnostic computers
Dealer Specialty Tools
dealer level specialty tools to properly repair without damaging components
Most store personnel are familiar with their job of taking care of the customer.
This manual is designed to give store personnel a working knowledge of the Customer Assistance Process, so they can assist with keeping the Customer Satisfaction Index (CSI) high and customers returning to purchase new cars.
Automotive Service Training
These Buick automotive "Know How" service books are easy to understand, and applicable to a single subject. The book information is more in depth than even their own service manuals. The books include the original mechanic's notes and we strongly suggest that you read those notes with great care!
These books were never distributed outside of the manufacturers divisional product service training channel.
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C3I Service Tips
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Rivera Graphic Control
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Teves Anti-Lock Brake
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Customer Assistance
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AC Update
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Power Seat
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THM 440T4
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Keyless Entry
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Controlling Wind Noise
